Privacy Policy
Effective Date: 2026-05-01 · Last Revised: 2026-05-01
This is a reference translation. In case of any discrepancy in interpretation, the Japanese version shall prevail.
0. Personal Information Handling Business Operator
Jaimdang Inc. (hereinafter referred to as "the Company") is a business operator that handles personal information, including health-related information such as customer consultation details. The Company handles personal information appropriately in accordance with Japan's "Act on the Protection of Personal Information" and other related laws and regulations.
1. Personal Information Acquired
• Required: Name, phone number, email address, gender, age, height/weight, pregnancy status, consultation information such as medication history and past medical history, shipping address • Optional: Symptom notes, additional consultation responses for specific products • Automatically Acquired: IP address, browser information, access logs, cookies Payment information such as credit card details is processed by Stripe, and the Company does not retain card numbers or similar data.
2. Purpose of Use
• Confirmation of consultation details and medical coordination (referral to Jaimdang Korean Medicine Clinic in Seoul) • Processing orders, shipping, and delivery of products • Responding to inquiries and consultations, service improvement • Compliance with relevant laws and regulations, and dispute resolution
3. Handling of Sensitive Personal Information (Health Information)
Consultation information includes sensitive personal information regarding health status. The Company acquires and uses this information based on customer consent for the purpose of determining the feasibility of prescription and dispensing, and for medical coordination.
4. Third-Party Provision and Outsourcing
• Prescription and Dispensing: Jaimdang Korean Medicine Clinic in Seoul, Korea • Cloud Infrastructure: Supabase Inc., Vercel Inc. • Payment: Stripe • Delivery: Shipping companies such as EMS • Customer Support Tools: Channel.io, etc.
5. International Transfer of Personal Information
For the purpose of prescription, dispensing, data storage, and processing, your personal information may be transferred to Korea, the United States, and other countries. The Company will take necessary measures to ensure appropriate protective measures are implemented at the destination.
6. Retention Period
Personal information will be deleted without delay once the purpose of use has been achieved. However, information required to be retained by relevant laws and regulations will be stored for the prescribed period.
7. Your Rights
Customers can request disclosure, correction, deletion, or suspension of use of their personal information through our inquiry desk. The Company will respond without delay.
8. Contact Information
Jaimdang Inc. E-mail: jaimdangjp@gmail.com
9. Revisions
Any changes to this policy will be announced on this website.